RETURNs
Every pickup is individually made, inspected and tested before dispatch. If you experience a problem with your order, please get in touch and I’ll do my best to resolve it quickly.
Returns & Cancellations
For standard, non customised products purchased online, you may cancel your order and return the goods in accordance with your statutory cancellation rights.
Please contact Green Pickups before returning an item. Returned products should be kept in good condition and packaged securely to prevent damage in transit.
Unless the goods are faulty or otherwise do not conform to the contract, the customer is responsible for the cost of returning unwanted goods.
Pickups or other products made to a genuinely bespoke specification or personalised specifically for you may not be eligible for change-of-mind cancellation or return.
This does not affect your statutory rights if an item is faulty, not as described or otherwise does not conform to the contract.
Faulty Goods
All Green Pickups products are inspected and tested before dispatch.
If you believe your pickup has developed a fault, please contact Green Pickups with your order details and a description of the problem.
The pickup may need to be returned for inspection so that the cause of the fault can be established.
Where goods are faulty, not as described or otherwise do not conform to the contract, your rights and the remedies available to you are governed by applicable UK consumer law.
Nothing in this policy limits or excludes your statutory consumer rights.
2-Year Manufacturing Warranty
In addition to your statutory rights, Green Pickups provides a 2-year warranty against manufacturing defects, beginning from the original date of purchase.
If a pickup develops a manufacturing defect during the warranty period, Green Pickups will, at its discretion, repair or replace the pickup.
Where repair is practical, Green Pickups may repair the original pickup. Where repair is not practical, the pickup may be replaced with the same model or, if that model is no longer available, a reasonably equivalent model.
Proof of purchase may be required and Green Pickups may require the pickup to be returned for inspection before accepting a warranty claim.
The warranty covers faults resulting from the original manufacture of the pickup.
It does not cover damage or faults resulting from:
incorrect installation or wiring;
accidental or physical damage;
misuse, neglect or improper handling;
excessive heat or damage caused during soldering or installation;
corrosion, moisture or environmental damage;
modification or attempted repair;
removal of or tampering with the coil tape;
damage or alteration to the coil windings;
replacement, modification or removal of the original coil leads; or
any other damage caused after the pickup was supplied that is unrelated to its original manufacture.
The warranty applies to the original purchaser and is not transferable.
The 2-year manufacturing warranty is a voluntary Green Pickups warranty. It is separate from, and does not replace or restrict, any statutory rights you may have under UK consumer law.
Custom & Bespoke Orders
Some Green Pickups products can be manufactured or modified specifically to a customer’s requirements.
Where a product is genuinely made to a bespoke specification or personalised for an individual customer, the normal right to cancel simply because you have changed your mind may not apply.
This may include genuinely custom specifications, modifications or other personalised features requested by the customer.
A standard Green Pickups model being manufactured after an order is placed does not automatically mean that it is a bespoke or personalised product.
Your statutory rights regarding faulty goods, goods that are not as described or goods that otherwise do not conform to the contract are unaffected.
Warranty & Statutory Rights
The Green Pickups 2-year manufacturing warranty should not be confused with your statutory consumer rights.
The expiry of the Green Pickups warranty does not necessarily mean that all statutory rights have expired. Any statutory claim will be considered in accordance with applicable consumer law and the circumstances of the individual case.
The Green Pickups warranty does not provide an automatic right to a refund for the entire warranty period. Where applicable, repair, replacement, refund or other remedies will be provided in accordance with the warranty terms above and applicable consumer law.
Returning an Item
Please contact Green Pickups before returning an item.
Include your name, order details and a brief description of the reason for the return or the problem you are experiencing.
Please package pickups securely. Green Pickups cannot accept responsibility for damage caused by inadequate packaging during a customer return, except where responsibility cannot legally be excluded.
Contact
If you have a question about a return, fault or warranty claim, please contact Green Pickups before sending your pickup back.
I will be happy to discuss the problem and, where appropriate, arrange for the pickup to be inspected, repaired, replaced or otherwise dealt with in accordance with your statutory rights and the applicable Green Pickups warranty.